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Title
Text copied to clipboard!Head of QA Department
Description
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We are looking for a Head of QA Department who can lead and manage the quality assurance (QA) division, developing and executing strategies to ensure and improve the quality of products and services. The Head of QA will utilize their expertise in quality management to lead the team and collaborate with other departments to ensure compliance with quality standards. They will also drive continuous improvement initiatives to enhance customer satisfaction and product reliability.
This role involves designing and improving QA processes, conducting quality audits, verifying product quality before release, and setting and monitoring quality-related KPIs. Additionally, the role includes planning and conducting quality training, analyzing root causes of quality issues, and implementing corrective actions.
The ideal candidate will have extensive experience in quality assurance or quality control, strong leadership and communication skills, and knowledge of ISO and other quality standards. We welcome candidates who can contribute to building a strong quality culture within the organization.
As the Head of QA Department, you will play a central role in driving the company’s quality strategy and ensuring the delivery of reliable products and services that earn customer trust.
Responsibilities
Text copied to clipboard!- Develop and implement quality assurance strategies
- Manage and develop the QA team
- Plan and conduct quality audits
- Verify product quality before release
- Set and analyze quality-related KPIs
- Analyze root causes of quality issues and implement corrective actions
- Promote quality improvement initiatives in collaboration with other departments
- Plan and conduct quality training
- Ensure compliance with ISO and other quality standards
- Analyze and respond to customer feedback
Requirements
Text copied to clipboard!- 5+ years of experience in quality assurance or quality control
- 3+ years of management experience
- Knowledge of ISO 9001 and other quality standards
- Strong communication and leadership skills
- Problem-solving and analytical skills
- Experience in quality improvement projects
- Experience in manufacturing or IT industry is a plus
- English reading and writing skills are a plus
Potential interview questions
Text copied to clipboard!- Tell us about a quality improvement project you led.
- How have you managed a QA team in the past?
- Do you have experience with ISO 9001 implementation?
- How do you handle quality issues when they arise?
- Have you faced challenges collaborating with other departments?
- How do you set and manage quality KPIs?
